E.ON Energy

E.ON Energy is a British energy company formerly known as “Powergen”. It was originally founded in 1989 but had later become a subsidiary of the global firm E.ON by the year 1992. It is currently part of the “big six”, actually ranking second to the largest supplier of electricity and gas in the UK. The firm claims to live by these three core missions: 1. Transformation to smart energy networks, 2. Increasing demand for innovative customer solutions, and lastly, 3. Global growth for renewables. 

Products

Nowadays, the company is increasingly generating and supplying electricity and gas from various renewable sources. From wind to solar and even bioenergy, the firm offers it all. In fact, E.ON Energy is the third-largest owner and operator of onshore and offshore wind farms worldwide. Furthermore, its biofuel resources include biomethane gas plants and as well as coal-fired power stations converted to be utilized in the production of biomass. In total, the renewables contribute to almost 17% of its fuel mix. 

E.ON Energy still does continue to produce and supply non-renewable energy to the market. The majority of it is generated from gas which accounts for a little more than half, or 53.5% of the entire mix. Meanwhile, the contribution of its nuclear power is nearly as much as the renewables too. It is currently sharing 16% of the total fuel mix. On the other hand, the energy produced by coal power plants shares a minimum of 10%. Finally, the remaining 3.5% of the overall mix is taken from other relevant sources.

Moreover, the company also offers different solar power solutions to enable consumers to independently generate its own energy supply. The firm provides its clients the advantage to store its solar power in the usual battery storage system and alternatively in the E.ON SolarCloud as soon the storage tank is filled. 

Coverage

As a well-known international firm, the E.ON Energy group caters to an extensive range of consumers from different regions of Europe and as well as in North America. In the United Kingdom alone, it is servicing around 5 million households and business establishments across the country. 

Cost 

Tariff Type

Conditions

Average Cost

Gas Standing Charge

Gas

 Unit Rate

Electricity Standing Charge

Electricity Unit Rate

E.ON Energy Plan 

  • Variable tariff
  • No contract end date
  • No exit fee

£26.51 

per day

£4.28 

per kWh

£21.72 

per day

£18.43 

per kWh

E.ON Fix Online v20

  • Fixed tariff rates for 1 year
  • £60 exit fee (£30 per fuel)
  • Online account management

£23.22 

per day

£3.45 

per kWh

£15.29 

per day

£15.80 

per kWh

E.ON Fix 2 Year v3

  • Fixed tariff rates for 2 years
  • Requires a smart meter
  • No exit fee

£23.49 

per day

£4.28 

per kWh

£18.30 

per day

£18.43 

per kWh

E.ON Fix & Drive v6

  • Fixed tariff rates for 2 years
  • £60 exit fee (£30 per fuel)
  • Requires a smart meter

Rewards for registered EV owners:

  • £30 for every 850 miles traveled
  • Renewable electricity & carbon-offset gas

£26.51 

per day

£4.28 

per kWh

£21.87 

per day

£18.43 

per kWh

 

Pros:

 

  • Availability – E.ON Energy’s products and services are widely available in most regions in Europe and even in North America. Thus, moving in from one location to another won’t be as much of a hassle since it may no longer require switching to other energy providers.
  • Switching Tariffs – Several of the customers expressed how fuss-free it was to switch in between the tariffs. The customer representatives were very helpful in identifying which type of plan would appropriately suit the client’s usage demands and budget.
  • Sustainability – Even though the company is not yet 100% green, it is very proactive in taking appropriate steps to ensure climate and environmental protection. The firm is also transparent in presenting its updated sustainability report on the website for everyone to check.

 

Cons

 

  • Incomplete Website Information – E.ON Energy is a big company thus it would have been much convenient if the site contains firsthand data necessary to keep its existing and prospective clients informed. Knowledge-based facts and materials such as updated fuel mix information, for example, seem to be unavailable along with many other broken links.
  • Smart Meter Installation – Some customers were disappointed in how troublesome it was to make an appointment for the installation of smart meters. Others reported that their schedule got moved on several occasions without giving proper notification.
  • Expensive Tariff – Most consumers find the price plans more expensive in general as compared to other energy providers. Nevertheless, every now and then E.ON Energy does come up with cheaper deals than its standard tariffs.

Having been one of the largest suppliers of energy in the UK market, greater things are also expected from its end. Undoubtedly, E.ON Energy was able to deliver its promise to provide quality products and services. Nonetheless, it seems to fall short when it comes to upholding the trust and confidence of its clientele. With more than 2,000 reviews as of writing, the firm was wistfully given an overall rating of only 1.9 out of 10 in Trustpilot. Battling with a bad reputation online, the company seriously needs to deal with its customer relations in a more competent manner to effectively resolve the issues and build a better image for the brand.