EDF Energy is a subsidiary of the French state-owned Électricité de France Group, one of Europe’s biggest energy company. It was founded in January of 2002 and is presently headed by its CEO Simone Rossi. The firm claims to be the UK’s largest producer of low-carbon electricity and the leading on new nuclear development projects. The company believes that its dedication to inculcate smart innovations and advocating for renewable energy will initiate the transformation in the future of the industry. 

Products

EDF Energy supplies one-fifth of UK’s electricity and gas derived from various renewable and non-renewable sources generated from its own power plants, the wholesale energy market, and other independent generators as well. To start with its renewable energy, it is currently contributing almost 12% to the fuel mix. To date, the company is operating a total of 36 wind farms producing an accumulated generation capacity of 704.2 megawatts. 

As for the non-renewables, nuclear power shares the majority of the energy generated with as much as 71% of the fuel mix. In the UK, the firm presently owns and operates 8 nuclear power plants delivering a total capacity of 8.9 gigawatts. Seven out of the eight are Advanced Gas-Cooled Reactor (AGR) power stations. Meanwhile, the eighth plant, named as the Sizewell B, is a Pressurized Water Reactor (PWR) type of power station. Sizewell B had already made a breakthrough in generating more than 200 billion kilowatt-hours of low-carbon electricity ever since it started operating in the year 1995. 

EDF Energy also owns and operate coal-fired power stations in Nottinghamshire. The Cottam and West Burton A coal plants have the capacity to generate electricity to up to 4.5 terawatt-hours. In total, it is contributing almost 8% of the firm’s fuel mix. On the other hand, the company’s one and only Combined Cycle Gas Turbine (CCGT) power plant, the West Burton B, is capable of producing up to 6.6 terawatt-hours of electricity. This constitutes a little more than 9% in the overall fuel mix. 

Apart from generating and supplying energy, EDF Energy also offers various range of insurance policies. This targets to protect the consumer’s from any untoward incidences in line with the heating and boiler systems and other types of home emergencies.

Coverage

EDF Energy generates and supplies electricity and gas to more than 5 million households and business establishments across all the regions of the United Kingdom. Thus, making it the largest energy supplier in terms of volume. Nevertheless, the company is not a distribution network operator. Hence, it is by no means responsible for the management of the towers and cables distributing its energy supply.

Cost

Standard (Variable)	Flexible Control
Variable ratesElectricity from various sources No exit feesMonthly or quarterly payment termsPayment via cash/cheque, direct debit or prepayment Quotation	Priced 2.5% lesser the independently Ofgem set capped unit rate for the duration of the tariffSame price as Ofgem’s published price cap rates for the daily standing charges per regionNo exit feesMonthly or quarterly payment termsPayment via cash/cheque or direct debit Quotation
Easy Online 18 Month Fix	Easy Online + Smart Home
Online account management 24/7Smart meter requiredNo exit feesMonthly or quarterly payment termsPayment via direct debitAvailable to dual fuel or electricity only  Quotation	Philips Hue White & Colour Ambiance Mini Starter Kit (2 Smart bulbs + Hue bridge) + Amazon Echo Dot includedSmart voice control Online account management 24/7Smart meter requiredMonthly or quarterly payment termsPayment via direct debitAvailable to dual fuel or electricity only  Quotation
Total Service 18 Month Fix	Total Service 2 Year Fix
Guaranteed no price increase within the duration of the tariffSmart meter requiredNo exit feesMonthly or quarterly payment termsPayment via cash/cheque or direct debitAvailable to dual fuel, electricity only or gas only Quotation	Guaranteed no price increase within the 2-year duration of the tariffSmart meter requiredNo exit feesMonthly or quarterly payment termsPayment via cash/cheque or direct debitAvailable to dual fuel, electricity only or gas only Quotation

Pros

• Responsive Customer Service – EDF Energy’s customer support, especially the live chat facility, was complemented by several customers for its timeliness and efficiency in addressing the issues. The friendly attitude of the team is also a big plus in making the transaction even more pleasant.
• User-friendly Website – The EDF Energy website is easy to navigate and equipped with necessary details to keep its customers well informed. Furthermore, having an online account makes it more convenient to update the meter readings and report other service-related concerns.
• Value for Money – The company’s pricing is not necessarily the cheapest in the market. However, the rate is still competitive enough given the quality of the services it was able to deliver to its consumers. 

Cons

• Smart Meter Issues – Several of the customers reported various issues related to EDF Energy’s smart meters. Some experienced frustration in the process of installation while other people had difficulty with a faulty meter unit itself.
• Price Increase Notice – There were various complaints with regards to the failure of the company to furnish its consumers a prior notice about an impending price increase. Most were taken by surprise to have found out that their monthly billing was higher than its usual.
• Inaccurate Meter Readings – Some customers filed a report because of inaccurate meter readings. The incidences were said to occur in both the standard and smart meter types. 

Given a Trustpilot score of 7.9 out of 10, EDF Energy has time and again proved its integrity in providing quality energy and genuine service to the British people. Having been included as one of the big six companies dominating the energy market, the firm uses its edge to continue to innovate and create a positive change not just in the lives of its consumers, but in the future of the energy industry in general.